Sometimes “Smart hands” just doesn’t cut it and you need “Smarter Hands” on the ground which is where we step in.
- Equipment install
- Equipment upgrades
- Equipment removal
- Troubleshooting
- Media change
- Cable patching
- Cross connect identification and testing
- Loopback testing
- Onsite hands “Just in case”
- Audits and Documentation
- Equipment packaging / Shipping
- Equipment Relocations
The Smart(er) Hands difference
How often do you hear smart hands say “It doesn’t power on” or “The light is blinking” or rack a server upside down!? (It has happened more than once, trust us!)
Using Smart(er) Hands gives you staff that have over 10 years in Datacentre technician experience who know the difference between “The light is blinking” and “The Power light is blinking rapidly and the error light is on”
If it’s a hardware issue, we know server and network equipment so well that we can give you feedback that is useful to get things fixed quickly.
Software issues? Well we know Linux, Windows and Hypervisors all well to get you information to get it fixed. In some cases we can probably help with advice if you need it.
Our team also carry everything they might need to get things fixed. Tools, Console Cable, Serial Adapters, USB disks, LiveCDs, Ethernet Cables and Lip Balm are all part of our teams regular toolkits. No more “I have to go to the office and get one”. It’s already with us. Why lip balm? Ever run a fsck on 40TB arrays? Now you know why.